Introduction
Dehumanization is a well-established concept in social psychology. Recent research has focused on the relationships between employees and organizations, leading to increased attention on organizational dehumanization. Organizational dehumanization (ODH) describes the negative aspects of interactions between employees and their organizations. It occurs when employees perceive that their thoughts and feelings are disregarded, that they are objectified, and viewed as easily replaceable. ODH reflects an employee’s perception of being mistreated by the organization, thereby undermining their intrinsic social value. Haslam proposed that ODH typically arises from a process in which individuals feel deprived of their human attributes, leading them to be perceived as animals or machines, with their nature human attributes denied. He proposed a dual model of ODH, identifying two primary forms: “animalistic” and “mechanistic”. Animalistic dehumanization involves denying characteristics that distinguish humans from animals and is often associated with issues such as migration, war, and genocide.
In contrast, mechanistic dehumanization refers to denying human nature attributes to others and representing them as objects. Christoph suggests that mechanistic dehumanization is more prevalent than animalistic dehumanization in organizational settings. Factors influencing ODH include social factors (e.g., national culture), organizational characteristics (e.g., organizational rules), environmental factors (e.g., air pollution or excessive noise), job characteristics (e.g., lack of job autonomy), interpersonal factors (e.g., aggressive or disrespectful managers), and individual factors (e.g., low self-efficacy). ODH has adverse consequences for both employees and organizations. It disrupts employee well-being and fosters negative attitudes towards the organization. Reported negative effects include low job satisfaction, emotional exhaustion, psychological stress, reduced organizational commitment, and increased turnover intention. This study aims to review studies on ODH among nurses. It seeks to answer the question of how nurses perceive the related factors and the consequences of ODH.
Methods
This is a comprehensive systematic review that involved searching relevant articles published in Persian or English from 2012 to 2024 using keywords such as Dehumanization, Nursing management, Nurse, and Organization and Boolean operators (OR and AND) in national and international databases including Magiran, IranMedex, Scientific Information Database (SID), Iranian Research Institute for Information Science and Technology (IranDoc), PubMed, ProQuest, Google Scholar, Scopus, and Web of Science. The titles and abstracts of retrieved articles were screened, duplicate studies were removed, and ultimately eligible studies were selected.
Results
The initial search yielded 73 articles. After carefully screening titles and abstracts, ensuring access to full texts, and removing duplicates, 6 articles in English were selected for review. No relevant articles in Persian were identified. Five articles used quantitative methodologies, while one article was a review study. Based on the reviewed studies, several factors contribute to ODH among Iranian nurses, including organizational characteristics, interpersonal factors, organization’s perceived dehumanization, social factors, environmental factors, job characteristics, and individual factors.
Recent studies revealed that even inefficient regulations can increase perceived ODH. Employees who feel dehumanized are more susceptible to engaging in deviant work behaviors, including thoughts of revenge against the organization, which can be detrimental to organizational success. Furthermore, ODH can lead to early turnover, knowledge hiding/hoarding, promoting counterproductive work behaviors, increased absenteeism, and intentions to leave. ODH can trickle down the hospital’s hierarchical ladder, where healthcare workers use it as a defensive coping strategy to shield themselves from the emotional burden caused by interacting with patients.
Conclusion
Organizational dehumanization leads to low job satisfaction, emotional exhaustion, psychological stress, reduced organizational commitment, and increased intention to leave among nurses. The dehumanization of nurses can have detrimental effects on care quality and nurses’ well-being. Nurse managers should pay attention to the contributing and protective factors related to ODH among nursing staff and promptly develop relevant treatment and prevention policies. They can play a vital role in mitigating the adverse effects of ODH by fostering a supportive work environment, reducing workload and providing opportunities for professional development. By allowing nurses to express their feelings and opinions, hospital managers can cultivate a more positive work climate and reduce stress levels. Additionally, empowering nurses through delegated decision-making and recognizing their skills and roles can contribute to a more positive workplace. By acknowledging the importance of human connection, empathy, and compassion in nursing, hospitals can implement preventive measures to emphasize the human aspect of care. This includes addressing contemporary healthcare needs at the national level, such as appropriate hiring practices, effective nurse distribution, and proper planning for shift rotation.
Ethical Considerations
Compliance with ethical guidelines
All ethical principles were considered. This is a review study with no human or animal samples. Therefore, the need for an ethical code was waived
Funding
This research did not receive any specific grant from funding agencies in the public, commercial, or not-for profit sectors.
Authors' contributions
All authors contributed equally to the conception and design of the study, data collection and analysis, interpretation of the results, and drafting of the manuscript. Each author approved the final version of the manuscript for submission.
Conflict of interest
The authors declare no conflict of interest
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