Volume 30, Issue 107 (August 2017)
IJN 2017, 30(107): 62-73 |
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Mosadeghrad A, Mojbafan A. Conflict Management Styles of Nurse Managers in Hospitals Affiliated to Tehran University of Medical Sciences: 2015. IJN 2017; 30 (107) :62-73
URL: http://ijn.iums.ac.ir/article-1-2491-en.html
URL: http://ijn.iums.ac.ir/article-1-2491-en.html
1- Associate Professor, Health Management and Economics Department, School of Public Health, Health Information Management Research Center, Tehran University of Medical Sciences, Tehran, Iran
2- MS. in Health Services Management, Tehran University of Medical Sciences, Tehran, Iran. (Corresponding author) Tel:02142933006 Email: arezoomojbafan@yahoo.com
2- MS. in Health Services Management, Tehran University of Medical Sciences, Tehran, Iran. (Corresponding author) Tel:02142933006 Email: arezoomojbafan@yahoo.com
Abstract: (9970 Views)
Abstract
Background & Aims: Conflict in nursing profession is inevitable and may result in nurses’ dissatisfaction and low quality services to patients. Proper management of conflicts in nursing may result in an increase in nursing productivity. The aim of this study was to examine the conflict management strategies used by the nurse managers of educational hospitals affiliated to Tehran University of Medical Sciences.
Materials & Methods: It was a descriptive and cross-sectional study, performed in 2015. The statistic population included 269 nurse managers of educational hospitals affiliated to Tehran University of Medical Sciences. The instrument was a self-made questionnaire based on Thomas-Kilmann conflict management model. The SPSS software version 22 was used for statistical analysis of the data, using descriptive and inferential statistics.
Results: Nurse managers mainly used collaborating, compromising, and avoiding strategies in management of conflicts. There were significant associations between using collaborating style and nurse managers’ age, work experience, conflict management training courses and type of hospitals. Those managers who had higher work experience and passed conflict management training courses, mostly used collaborating style (P<0.05).
Conclusion: The nature of nursing services requires nurse managers to apply more collaborating and compromising strategies for conflict resolution. Appointing well-experienced nurses as nurse managers and training them in conflict management reduce destructive consequences of conflicts in hospitals.
Background & Aims: Conflict in nursing profession is inevitable and may result in nurses’ dissatisfaction and low quality services to patients. Proper management of conflicts in nursing may result in an increase in nursing productivity. The aim of this study was to examine the conflict management strategies used by the nurse managers of educational hospitals affiliated to Tehran University of Medical Sciences.
Materials & Methods: It was a descriptive and cross-sectional study, performed in 2015. The statistic population included 269 nurse managers of educational hospitals affiliated to Tehran University of Medical Sciences. The instrument was a self-made questionnaire based on Thomas-Kilmann conflict management model. The SPSS software version 22 was used for statistical analysis of the data, using descriptive and inferential statistics.
Results: Nurse managers mainly used collaborating, compromising, and avoiding strategies in management of conflicts. There were significant associations between using collaborating style and nurse managers’ age, work experience, conflict management training courses and type of hospitals. Those managers who had higher work experience and passed conflict management training courses, mostly used collaborating style (P<0.05).
Conclusion: The nature of nursing services requires nurse managers to apply more collaborating and compromising strategies for conflict resolution. Appointing well-experienced nurses as nurse managers and training them in conflict management reduce destructive consequences of conflicts in hospitals.
Type of Study: Research |
Subject:
nursing
Received: 2017/05/20 | Accepted: 2017/08/27 | Published: 2017/08/27
Received: 2017/05/20 | Accepted: 2017/08/27 | Published: 2017/08/27
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