Iran Journal of Nursing

  Abstract

  Background and Aims: Assessment of patient and parent satisfaction with nursing care is a method for evaluation of quality of care in hospitals. The aim of this study is to determine the level of mothers’ satisfaction with nursing care in Tabriz children hospital.

  Material & Methods: It was a descriptive, cross-sectional study. A total of 168 mothers of children hospitalized in different wards of Tabriz children hospital were recruited by convenience sampling. Data was collected by Newcastle Satisfaction with Nursing Scales (NSNS) and analyzed by Regression coefficient, Pearson correlation coefficient, and T test using SPSS-PC (v. 11).

  Results: The mean score of mothers^’ overall satisfaction was 74.77±18.65. The items with lowest level of satisfaction were “nurses’ helping to calm and assure the parents and relatives”, “the kind of information given by nurses to the mothers”, and “nurses rapidity when they were called by mothers” respectively. Mothers were most satisfied with nurses’ helpfulness (4.41 ± 0.81). Mothers^’ satisfaction was not significantly correlated to their age, level of education, job, Childs' gender, age, number of hospitalizations, and health status at the time of discharge (P> 0.05). Mothers^’ satisfaction was significantly correlated with their experiences of nursing care (P<0.05).

  Conclusion: The results emphasize the importance of supporting patients’ relatives and giving information to parents concerning caring for their hospitalized children.

  Received: 17 Dec 2013

  Accepted: 25 Feb 2014