TY - JOUR T1 - MEDICAL AND NURSING SERVICES AND PATIENTS’ SATISFACTION LEVEL TT - میزان رضایت بیماران بستری در بخش های داخلی و جراحی از خدمات پزشکی و پرستاری JF - IJN JO - IJN VL - 17 IS - 40 UR - http://ijn.iums.ac.ir/article-1-36-en.html Y1 - 2005 SP - 55 EP - 61 KW - Patients’ satisfaction level KW - Medical- surgical wards KW - Nursing Services. N2 -  Patients ’ satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ’ opinion about their services. Promoting quality of care depends on this issue.   To assess the satisfaction level of patients in medical surgical wards, we conducted a cross-sectional study in which 400 patients, selected by convenient sampling method. The data were collected by interviewing and completing questionnaires.   Findings revealed that 79% of patient were satisfied with services gained from physicians and 74% of them said that they were satisfied with nursing services.   To sum up, promoting the satisfaction level of patients, we recommend perposful considerations and interventions. M3 ER -