Volume 17, Number 40 (Winter 2005)                   IJN 2005, 17(40): 55-61 | Back to browse issues page


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M. Seidi, A. Hydary, S.R. Reis Karami. MEDICAL AND NURSING SERVICES AND PATIENTS’ SATISFACTION LEVEL. IJN. 2005; 17 (40) :55-61
URL: http://ijn.iums.ac.ir/article-1-36-en.html

عضو هيات علمي , manager7228@yahoo.com
Abstract:   (8021 Views)

 Patients ’ satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ’ opinion about their services. Promoting quality of care depends on this issue.

  To assess the satisfaction level of patients in medical surgical wards, we conducted a cross-sectional study in which 400 patients, selected by convenient sampling method. The data were collected by interviewing and completing questionnaires.

  Findings revealed that 79% of patient were satisfied with services gained from physicians and 74% of them said that they were satisfied with nursing services.

  To sum up, promoting the satisfaction level of patients, we recommend perposful considerations and interventions.

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Type of Study: Research | Subject: nursing
Received: 2006/12/17

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