Volume 28, Number 97 (December 2015)                   IJN 2015, 28(97): 34-41 | Back to browse issues page


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Abbasi M, Moatari M, Pourahmad S. Patients' Satisfaction of Nursing Care: Reflection of Clinical Governance. IJN. 2015; 28 (97) :34-41
URL: http://ijn.iums.ac.ir/article-1-2232-en.html

Department of Medical Surgical Nursing, School of Nursing and Midwifery, Shiraz University of Medical Sciences, Shiraz, Iran (*Corresponding author). Tel: 09017584997 Email: Mitra_abassi@yahoo.com
Abstract:   (1004 Views)

Abstract

Background & Aims: Nursing Services is one of the most important areas that impact on patient satisfaction. Organizations use different methods to improve the quality of care and enhance the patient‘s satisfaction. One of them is the system of clinical governance. In this study, the researcher evaluated the impact of implementing the clinical governance system for enhancing the patient’s satisfaction with nursing care.

Material & Methods: This descriptive study was conducted at two hospitals on Fars province, Iran. Totally, 600 patients were selected by convenience sampling during 3 stages (prior to the implementation of clinical governances, 6 months and 1 year after the implementation). Data were collected using questionnaire of satisfaction with nursing care quality. Data analyzed with One- way ANOVA, Tucky HSD post-hoc test, the independent t-test and chi-square test using SPSS software v15.

Results: The results show that the average satisfaction score of nursing care was not significantly different between baseline and 6 month after implementing clinical governance but the score one year after implementing clinical governance was significantly different from the baseline (p<0.05).         

Conclusion: It seems that implementing clinical governance was effective in patients' satisfaction with nursing care. Implementing these programs is depended on spending a lot of time and money, involvement of employees and valuing the program by senior managers. Therefore, in order to manage the integrity and quality improvement, it’s better that all employees have taken an active role in these programs.

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Type of Study: Research | Subject: nursing
Received: 2015/09/12 | Accepted: 2015/12/15 | Published: 2015/12/15

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